Mortgage Forward Announces Strategic Partnership with AviaryAI to Accelerate AI-Driven Innovation in Mortgage Origination and Servicing
Chicago, IL (February 3, 2026) – Mortgage Forward, LLC today announced a strategic partnership with AviaryAI, a leading provider of applied generative AI for credit unions and financial institutions. The partnership formalizes ongoing collaboration between the two organizations and strengthens their shared commitment to transforming mortgage origination and servicing through responsible, high-impact AI.
Mortgage Forward has been working closely with AviaryAI to embed advanced AI capabilities into core mortgage workflows. These enhancements include proactive loss mitigation outreach, streamlined mortgage origination processes, and a smarter internal knowledge base that improves staff efficiency and consistency. The partnership reflects Mortgage Forward’s long-term vision to help credit unions modernize without adding strain to teams that are already balancing heavy workloads and rising member expectations.
For credit unions, the timing is significant. Mortgage teams across the industry are navigating tighter staffing models, increasing regulatory demands, and a growing need to operate with greater speed and accuracy. By combining Mortgage Forward’s deep mortgage expertise with AviaryAI’s intelligent voice automation and knowledge management platform, credit unions gain a practical way to expand mortgage capacity, improve member communication, and reduce operational friction.
The partnership gives institutions a reliable path to adopt AI in ways that enhance the member journey while protecting compliance and preserving the human touch during moments that matter.
“AviaryAI has shown a strong understanding of the challenges credit unions and mortgage servicing teams face every day” said Chip Adkins, President of Mortgage Forward. “This collaboration reflects our shared belief that AI must be practical, compliant, and grounded in real operational needs. Together, we are helping credit unions expand their mortgage capabilities in a way that strengthens member experience and supports long-term growth.”
The combined offering helps credit unions and community banks use AI to streamline repetitive tasks, accelerate response times, and enhance servicing capacity while ensuring that experienced staff can focus on complex member needs. This balanced model gives credit unions a competitive advantage as members increasingly expect faster, clearer, and more personalized communication throughout the mortgage process.
“This partnership gives credit unions the ability to strengthen mortgage origination and servicing with the best of both worlds. Automation handles the routine work and humans step in when their expertise is needed” said Blesson Abraham, CEO of AviaryAI. “It is a scalable approach that supports higher service levels, faster turnaround times, and more confident decision-making for members.”
Mortgage Forward encourages credit unions that are exploring AI to learn how this partnership can help them expand their mortgage offerings, improve operational efficiency, and modernize their member experience in a responsible and sustainable way.
About Mortgage Forward, LLC
Mortgage Forward, LLC is a wholly owned subsidiary of Great Lakes Credit Union specializing in nationwide mortgage solutions. The organization helps credit unions expand mortgage offerings, strengthen operational efficiency, and deliver exceptional member experiences across the full lending lifecycle. Learn more at www.mortgagefwd.com.
About AviaryAI
AviaryAI is a leading provider of generative AI voice automation and knowledge-management solutions purpose-built for financial institutions. AviaryAI helps credit unions and banks improve member engagement, streamline operations, and scale intelligently while maintaining strict compliance and security standards. Learn more at www.helloaviary.ai.